FAQ
Below you'll find answers to all our most frequently asked questions. If you need further assistance, please feel free to contact our customer support team.
What products does Apoticari offer?
We offer skin care inspired by the apothecary tradition, based on natural and endemic ingredients.
Is online payment secure?
Yes, all transactions are secured by an encryption system to protect your data.
How do I track my order?
After placing your order, you will receive a confirmation email with a link to track your shipment.
How do I know if my order has been validated?
A confirmation email will be sent to you as soon as your order is validated.
What are the delivery times?
Orders are generally delivered within 3 to 5 working days in mainland France, delivery times vary depending on the destination.
Can I change my address after placing an order?
Contact us promptly. If the order has not yet been shipped, we will do our best to change the address.
Where are the packages sent from?
All our packages are shipped from Le Puy-en-Velay, France.
Do you deliver throughout Europe?
Yes, we ship to all countries in the European Union.
How can I return a product?
You have 14 days to return a product in its original condition. Contact our customer service to arrange the return.
What should I do if my package is lost?
Contact our customer service so that we can launch an investigation with the carrier.
What should I do if my product is defective?
Report it within three days of receipt, with proof (photos). We will arrange a return and replacement.
Can I use all the products if I am pregnant?
Some products contain essential oils. Check the descriptions and ask your doctor for advice.
Are your products suitable for all skin types?
Our formulas are designed to be gentle and suitable for different skin types. We recommend testing a new product before use.
How do I unsubscribe from the newsletter?
Click the unsubscribe link at the bottom of each email or contact our customer service.
Where are Apoticari products made?
All our products are made in France, in compliance with quality and durability standards.
Do you offer gift options?
Yes, we offer gift wrapping and personalized message options upon purchase.
Can I modify or cancel my order after confirming it?
Contact us as soon as possible. If the order has not yet been shipped, we will do our best to modify or cancel it.
Does Apoticari use ingredients of animal origin?
Our products are based on plant-based ingredients, in line with our environmentally friendly ethics.
How can I contact customer service?
By email at info@apoticari.com or by phone at (+33) 04 44 43 97 97.
